Return Policy

1. All the Standard-size- items (Order for which are not placed thru the “Place Customised Order” section of the website) are liable to be returned to the seller in a period of 2 days from the date of receipt by the buyer, if found to possess any significant manufacturing defect which affects the performance of such material for the purpose of packing. For this return, the customer shall have to bear the freight charge upto the seller’s godown at Bahadurgarh and the goods have to be in proper resellable condition and packing. In case where the buyer has used a small portion of the material (upto 1% of the total quantity originally sold), he/she shall be deemed to have the whole quantity returned and shall be refunded the full value of the goods sold (Basic value of the goods). GST shall be returned only where the goods have been returned on a valid GST invoice of the buyer so as to enable the seller a full Input Tax Credit of the GST.

2. All the custom-made items (orders for which have been placed thru the “Customise your Order” section of the website) are returnable in a period of 2 days from the date of receipt by the buyer only if they possess some significant manufacturing defect or they vary significantly from the specification provided by the customer beyond the tolerance limits, which affects its performance in packing of goods. Tolerance limits for size are: Up to +/- 2mm in width, Up to +/- 15mm in length and +/- 5 microns in thickness. To claim a return, the freight cost up to the seller’s warehouse at Bahadurgarh shall have to be borne by the buyer. Goods must be in proper resalable condition and packing. Where the buyer has used a small portion of the total goods (not exceeding 1% of the goods bought), he/she shall be deemed to have returned the whole material and shall be entitled to a full refund equal to the value to the material. GST shall be refunded only if the goods are accompanied by a valid GST invoice of the buyer so as to enable the seller to claim an Input Tax Credit of the goods returned.